Guest Services Coordinator

Location: Centerpoint Church, 1720 S. St. Cloud Ave., Valrico, Florida

Employment Type: Part time (up to 15 hours per week), with a minimum of 40 Sundays per year

Date posted: Wednesday, September 11, 2024

Summary: We are seeking a dynamic Guest Services Coordinator to lead our team in creating an incredible guest experience and welcoming environment for every guest. In this role, you will oversee all aspects of guest services, ensuring that each person feels valued and connected from the moment they arrive.

Reports to: 

Adult Engagement Pastor - Justin Elam

General Qualifications 

• Passionate follower of Christ.
  Jesus is your lead story and you pursue Him through passionate worship, holistic discipleship, and vulnerable prayers.

• Welcoming and accessible.
  You create an environment that makes people comfortable and feel connected; whether they agree with your beliefs or not, they know they can be themselves with you. 

• Dream big, bold-faith, risk-taker.
  Never playing it safe and being comfortable with things as they are, you dream and plan, anticipating God is going to do what only He can do. 

• Authentic.
  You are the same in front of the room as you are at the grocery store; when people see you, they trust you because you are real in relationships.

• Culturally aware.
  Recognizing trends in media and culture and responding with creative and relevant ideas that will lead others into a growing relationship with Jesus. 

• Relational.
  People are your passion; meeting and interacting with people comes naturally to you.   

• Self-motivated.
  Able to work independently in an organized way.

• Team player.
  You make everyone around you better and know a team win is more important than personal success. Must be able to work cross-functionally with other members of the Centerpoint staff.
  

Specific Responsibilities

Oversee all Guest Services systems and processes:  

• Recruit, manage and develop the Guest Services leadership and volunteer team (130+ members).

• Inspire the Guest Services team members by sharing organization vision, exemplifying our core values, and providing regular training.

• Organize, ordering and maintain Guest Services supplies, printed materials, and equipment.

• Evaluate Sunday Morning experiences.  

• Coordinate with Adult Ministries to oversee any additional service event programming.

• Additional responsibilities as determined by the Ministry Director. 

The Ideal Candidate 

You value creating exceptional guest experiences and building a team.  You recognize that Sunday services are an opportunity to show our community they are welcome and valued by God and us, and you understand that one smile and one welcome could make all the difference in one’s openness to hearing from God. Previous experience in guest/customer service is beneficial, with experience leading a diverse team preferred.